Frequently asked questions
Short answers about preparation, timing, comment handling, brand-specific hosts, platforms and what we do not guarantee. If your question is not here, message us on LINE @helloads.
What do I need to prepare, and how long does it take?
Three things: your product list with prices, the selling points you want spoken, and the questions customers ask most. Send them today and within 3 days you review the script and a sample clip of the host. Edit until you are happy, then go live.
Who answers customer questions during the live?
The system spots keywords in comments and the host answers with replies your shop has approved, addressing the viewer by name. For a new question, the HelloAds team types a reply and the host says it right away.
We have hundreds of products and prices change often. Does it work?
Yes. We suggest starting with 10–20 best-sellers for the main script and rotating product sets with each week's promotion. Every script is tied to the latest product data: change a price and the old script stops until a new clip is rendered. Clips for unchanged products are reused in every live.
Can the host look like our own staff member?
Yes, with recorded consent from the owner of the face and voice every time, and an "AI-generated" label as each platform requires.
Can the host speak English?
Yes. Send an English script. The accent may be slightly Thai.
Does the price include an audience?
No. The fee covers the host, the script and the team running the show. HelloAds offers advertising separately to bring viewers into the live.
Does it work with TikTok Shop?
We do not yet recommend an AI host speaking for the whole live on TikTok Shop, because some countries' rules forbid AI voices in live selling. We offer a hybrid: a real person speaks live while our system answers and runs the script behind the scenes. Short TikTok clips can use the AI host with an AI label.
What happens if a product sells out mid-live?
The team sets stock to zero and the system stops mentioning that product at once. We never sell what is not there.
How long can a live run?
All day. The show plays automatically, can loop, and the hourly price stays the same however many hours you run.
What equipment do we need?
None. The team streams from our studio. The brand only authorises the live on its own account.
Do you guarantee sales?
No. The return examples on this site are illustrative. Real results depend on your products, prices and audience.
Can we cancel?
Yes. No contract. You pay for hours actually live and can stop at any time.